Refund Policy

1. Subscription

Cradlescan is sold on a recurring monthly subscription at the Standard Rate of US$97 per month. Subscribers who locked the Founding Rate during the Founding 150 promotion (closed 2026-05-19) continue to be billed at their locked rate per Terms clause 6.2.

• 7-day free trial (first-time subscribers). If you started on a 7-day free trial, your card is not charged during the trial. Cancel any time before the trial ends and you pay nothing — there is nothing to refund. Charges that fall due after the trial ends are non-refundable on the same basis as any other subscription fee. The trial covers the scanner subscription only, not the Learn add-on or bundle. See Terms clause 6.1a.
• Subscription fees are non-refundable. We do not offer voluntary refunds for current or prior subscription periods, in whole or in part, and we do not pro-rate refunds for partial months.
• Cancel anytime. You may cancel at any time from the Manage subscription button on your dashboard, which opens Stripe's billing portal and stops the next charge in one click. Cancellation takes effect at the end of the then-current paid billing cycle; you retain access until that date. Download any reports you want to keep before you cancel.
• Founding 150 price-lock (closed promo). Founding 150 Members who joined the promotion before its 2026-05-19 close retain US$67/month for the lifetime of their Active Subscription. Cancellation, lapsed payment, or chargeback ends that lock permanently; the promotion is not reopened. See Terms clause 6.2.

2. Learn lifetime add-on

The Cradlescan Learn lifetime add-on is sold as a one-time purchase at US$247 USD for permanent access to the structured course content.

• The Learn lifetime add-on is non-refundable. Course content is delivered immediately on purchase and cannot be returned.

3. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded by contract.

If Cradlescan or the Learn add-on has a major failure that we cannot remedy within a reasonable time, you may be entitled to a refund or replacement under those non-excludable consumer guarantees. To raise a claim under this clause, email intern@thegrowmeco.com with a description of the failure and any supporting evidence; we will respond within 2 business days.

4. Chargebacks

If you initiate a chargeback or payment dispute against any Cradlescan invoice without contacting us first, we treat that as a Cancellation Event under the Terms and your access (and any Founding 150 price-lock) ends permanently. We will respond to the chargeback with our records of your account activity. If you have a problem, email us first.

5. Changes to this policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase is the version that applies to that purchase. Material changes will be communicated by email to the address registered on your account and posted on this page with an updated Last updated date.

6. Contact

Questions about this policy, or claims under clause 3 (Australian Consumer Law), should be sent to:

• The Grow Me Co Pty Ltd, trading as MarketIntern
• ABN: 27 652 696 369
• Email: intern@thegrowmeco.com
• Registered in: New South Wales, Australia